Diversified Telesales 101

Every resource you need to sell over the phone with Diversified.

No upcoming events at the moment

First thing's first: Are you ready to work?

  • Contracted with WellCare?

  • Completed AHIP

    Certification?

  • Completed WellCare

    University?

  • Ready to Sell with

    WellCare?

  • Telesales Login

    Created?

Important Resources

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Outbound Script

Script for the initial sales call.

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Points of Contact

Both Diversified and Centene important points of contact.

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Training Session 1 Day 2

Telesales training recorded Zoom session on 9/10 @ 10:00 AM.

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Training Session 3 Day 2

Telesales training recorded Zoom session 9/22 @ 5:00 PM.

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Ascend Enrollment Platform

Click here to go directly to the Ascend platform for you to make an enrollment!

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Inbound Script

Script for the enrollment.

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Local Numbers

A list of all of the # numbers

to use for different areas.

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Training Session 2 Day 1

Telesales training recorded Zoom session on 9/14 @ 1:00 PM.

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Ascend Quote & Enrollment

An overview of Ascend created by Centene.

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Kustomer & Five9

Instructions

Mike Jr. reviews how to use the new Five9 CRM platform via zoom.

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Bridge Statement

Diversified bridge statement to say before the enrollment script.

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PPT Presentation

Complete telesales powerpoint used for the virtual training.

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Training Session 2 Day 2

Telesales training recorded Zoom session on 9/15 @ 3:00 PM.

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Ascend Video Tutorial

 

Jeannette reviews how to fill out an Ascend application online.

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After Sale Procedure

Instructions for what to do after you complete a sale.

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Training Session 1 Day 1

Telesales training recorded Zoom session on 9/9 @ 3:00 PM.

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Training Session 3 Day 1

Telesales training recorded Zoom session on 9/21 @ 5:00 PM.

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Ascend Enrollment

Only Instructions

A PowerPoint guide on how to successfully enroll using Ascend.

 

Coach's Corner

 

Important Names

 
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Nichole Moore

Inside Sales Manager and telesales coach.

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Ext.  854 - ajacob@thediv.com

Akram Jacob

VP of Growth and Development. Manages NJ/PA agents. 

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Ext. 843 - jeff@thediv.com

Jeff Collins

VP of Sales and Marketing - handles the weekly scheduling.

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Jeannette Stoveken

New business & conservation - processes and submits all MA business, as well as agent and client application support.

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Dominika Furchak

Office Manager - processes and submits all Final Expense business. Liaison for all contracting, licensing, and agency needs. 

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Ext. 841 - gabby@thediv.com

Gabby DaRonco

Social Media Director - hiring, brand management, lead generation, and technical support. 

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